Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at leejayjewelry@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at leejayjewelry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at leejayjewelry@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@leejayrose.com Please note that returns will need to be sent to the following address: PO BOX 145, PALENVILLE, NY 12463. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at INFO@LEEJAYROSE.COM.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at leejayjewelry@gmail.com.

RETURNS

Because every Leejay Rose candle is handmade in small batches, we accept return requests within 14 days of delivery. To qualify, the candle must be unused, unlit, unaltered, and returned in its original packaging with proof of purchase. Burned or used candles cannot be returned because of fragrance preference.

To request a return, email info@leejayrose.com before sending anything back. Approved returns must be mailed to: PO Box 145, Palenville, NY 12463. Items sent without prior authorization will not be accepted.

Customers are responsible for return shipping unless the order arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping method because Leejay Rose cannot be responsible for returns lost in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect your order when it arrives. Contact info@leejayrose.com within 72 hours of delivery with your order number and clear photos of the candle and packaging. Once verified, we will arrange a replacement or refund at no additional cost. Please keep the product and packaging until your claim is resolved.

HANDMADE VARIATIONS

Small differences in wax color, finish, botanical placement, or fragrance appearance are natural characteristics of handmade products and are not considered defects. These variations do not affect the candle’s quality or performance.

NON-RETURNABLE ITEMS

We cannot accept returns of burned or used candles, personalized or custom-made products, gift cards, final-sale items, or products returned outside the 14-day window. Please contact us if you have questions about a specific item.

EXCHANGES

We do not offer direct exchanges. The fastest option is to return an eligible item and place a new order after the return is approved.

CANCELLATIONS

Cancellation requests must be submitted within 24 hours of purchase. Because our candles are prepared in small batches, we cannot guarantee cancellation after an order enters production or fulfillment.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If an order is shipped into the European Union, you may have the right to cancel or return it within 14 days without providing a reason, subject to applicable law. The item must be unused, unlit, in its original packaging, and accompanied by proof of purchase.

REFUNDS

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact info@leejayrose.com.