Shipping policy

HANDMADE PROCESSING TIME

Leejay Rose candles are handmade in small batches. Please allow 3–5 business days for your order to be prepared before shipment. Processing time does not include weekends, holidays, or carrier transit time. During launches, holidays, or unusually high order volume, processing may take up to 7 business days.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, rates, and estimated delivery times are displayed at checkout. Standard domestic delivery generally takes 3–7 business days after the carrier receives the package. Delivery dates are estimates and are not guaranteed.

TRACKING

When your order ships, you will receive a confirmation with tracking information. Tracking can take up to 48 hours to update after the label is created.

ADDRESS CHANGES

Review your shipping address carefully before placing an order. Contact leejayjewelry@gmail.com within 24 hours if a correction is needed. We cannot guarantee changes after an order enters fulfillment and are not responsible for packages delivered to an address entered incorrectly by the customer.

WARM-WEATHER SHIPPING

Candles are sensitive to heat. During extreme temperatures, we may briefly delay shipment or use protective packaging to reduce heat exposure. Minor sweating or surface changes caused by temperature do not affect candle performance. Bring packages indoors promptly after delivery.

DELAYS, LOST PACKAGES, AND DELIVERY ISSUES

Carrier delays are outside our direct control, but we will help you locate your order. If tracking shows delivered and you cannot find the package, check with household members, neighbors, and the carrier, then allow up to 3 business days for a delayed scan. Contact leejayjewelry@gmail.com with your order number if the package still has not arrived.

DAMAGED OR INCORRECT ORDERS

Inspect your order on arrival. Report damage, defects, or incorrect items within 72 hours by emailing leejayjewelry@gmail.com with your order number and clear photos of the product and packaging. Please see our Return and Refund Policy for complete details.

INTERNATIONAL ORDERS

If international shipping is available at checkout, the customer is responsible for any import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Customs processing may extend delivery times.

QUESTIONS

For shipping questions, contact leejayjewelry@gmail.com.